Help

  • Where is my invoice located?

    To access and print your invoice, please click the green “Download Invoice” button located at the top of your delivery email.

  • How do I check on the status of my order?

    Any of our document delivery specialists can provide an update on your order during our normal business hours (7:30am-5:30pm PST). Please contact us via our toll-free phone number 1.855.809.1227 or via email at updates@documentsdelivered.com. Any inquiries received outside of our normal business hours will be immediately addressed the following business day.

  • Why have I received my order delivery email but cannot view my documents?

    Most likely, you do not have the appropriate software installed for viewing secure PDF files. All documents are delivered in secure PDF format.

    If you have the appropriate software installed and are still experiencing difficulties, please contact us.

  • Why am I not receiving order confirmation, update or delivery emails?

    There are many possible explanations as to why you are not receiving emails from Documents Delivered. Our emails may be mistakenly directed to your spam folder or a firewall is preventing our emails from being delivered. In either case, the best solution is for you to contact your IT department to resolve this issue. However, if you are still experiencing difficulties after contacting your IT department, please contact us.

  • Why am I receiving a message that my document has already been downloaded?

     

    In accordance with copyright law, Documents Delivered has provided one (1) copy of this document. As a result, the delivery of this document has been automatically limited to one (1) download.

    If you have not yet accessed your document and believe you are seeing this message in error, please contact us immediately.

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