FAQ

  • What types of documents does Documents Delivered retrieve?

    We retrieve scientific, technical & medical journal articles, conference proceedings, book chapters, table of contents, Physicians’ Desk Reference (PDR) terms, dictionary definitions and more. Please visit our homepage for a detailed list.

  • Do new clients need to set up an account?

    No, new clients do not need to set up an account. Simply place your order here and our customer service team will set up an account for you.

  • How will I know when my order has been successfully received?

    You will receive an order confirmation email from Documents Delivered immediately after you place an order to confirm that we have successfully received your order. A second confirmation email will be sent shortly thereafter containing the specific order numbers.

  • Can I cancel my order after I place it?

    Yes. Regular orders can be canceled within 24-hours. Since ASAP orders are extremely time-sensitive, we begin processing ASAP orders immediately and therefore cannot be canceled.

  • What are Documents Delivered’s hours of operation?

    We are open 7:30am-5:30pm PST (Pacific Standard Time).

    For our domestic clients, this equates to:

    • Pacific Standard Time (PST): 7:30am-5:30pm
    • Mountain Standard Time (+1 hour): 8:30am-6:30pm
    • Central Standard Time (+2 hours): 9:30am-7:30pm
    • Eastern Standard Time (+3 hours): 10:30am-8:30pm

    For our international clients, this equates to:

    • Greenwich Mean Time (+8 hours): 3:30pm-1:30am
    • Indian Standard Time (+13.5 hours): 9pm-7am
    • Japanese Standard Time (+17 hours): 12:30am-10:30am
    • Australian Eastern Time (+19 hours): 2:30pm-12:30am
  • Does Documents Delivered charge for orders that cannot be located, retrieved or delivered?

    No. You will only be charged for documents that we successfully deliver. For example, if you order ten documents and we are only able to deliver eight of the ten, you will only be billed for the eight that were delivered.

  • Can Documents Delivered retrieve patents?

    Yes, we can retrieve both international and domestic patents.

  • Does Documents Delivered translate documents?

    While we often retrieve documents in languages other than English, we do not offer a translation service.

  • Does Documents Delivered retrieve courthouse records and court documents?

    No. We do not retrieve courthouse records or documents. Courthouse retrieval is a specialty with the DocDel industry. Other companies handle these types of requests.

  • Does Documents Delivered work with government agencies? Are you eligible for government contracts?

    Yes. We work with all types of domestic and foreign government agencies. These include local, state, and federal contracts and independent government contractors. We are currently registered with Dun & Bradstreet (visit our D&B profile here) and have a DUNS number. We are registered in SAM, the Federal System for Award Management, and the SBA, the United States Small Business Association. In addition, Documents Delivered is a FEDLINK Contractor. Please visit our FEDLINK page here for more details.

  • How do I place my order?

    To order, click the button that says “Place Order” on the left side of this page to use our Online Order Form.

  • Does Documents Delivered provide free estimates?

    Yes. We provide free estimates. Please send your citations directly to estimates@documentsdelivered.com.

  • How and when will I get billed?

    You will be billed when your order is delivered.

    To access and print your invoice, click the green “Download Invoice” button located at the top of your Order Delivery Email.

    NOTE: If your method of payment was a credit card, then the invoice will be marked as “Paid In Full”.

  • Is Documents Delivered a member of the Better Business Bureau (BBB)?

    Yes! We’re a proud member of the BBB and currently have an “A+” rating.

    Visit our profile on the BBB website for further details.

  • Can Documents Delivered provide certified copies of documents?

    No, this is not a service we offer.

  • Does Documents Delivered loan books, journals or any other publications?

    No, this is not a service we offer.

  • Does Documents Delivered retrieve international journal articles?

    Yes. We often retrieve international journal articles for our clients.

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